Network Operation Center & Security Operation Center
NetXperts since 2008 has provided our customers with 365 days a year, 24 hours a day, 7 days a week, network and security support. We offer remote and onsite support the same day and we are able to remote in and address any issue within minutes.
NetXperts has received customer service awards by Cisco for their live 27x7x365 NOC and SOC Operations Centers in Norther and Southern California.
- 24x7 Monitoring
- Device identity – NAC
- Router Management
- Remote / On-site Support
- Escalation Procedure to Minimize Downtime
- SLA’s Option Per Agreement
- Remotely Resolve 98% of Issues the Same Day
- Work with Cisco’s Technical Assistance Center (TAC) for Equipment Replacement
- SOX, PCI Compliant Practice