Do you worry about losing track of your patients?

The San Francisco Department of Public Health uses our Patient Elopement System to improve safety for patients and healthcare workers.

NetXperts is the leader in designing, implementing, and maintaining Patient Elopement and Staff Safety solutions. We’ve created an advanced system that builds on our Internet of Things (IoT) expertise to offer effective solutions that are affordable and simple to operate. With NetXperts you can:

  • Improve patient safety by lowering elopement rates significantly
  • Keep healthcare staff safe by delivering real-time status and alerts
  • Plan more effectively by using historical data and analytics

NetXperts has worked with hospitals nationwide for over 20 years and we understand the critical role that Patient Security plays in providing the highest quality day-to-day care for your patients.

The NetXperts Engineering team has successfully designed and implemented our Patient Wandering Security Solution at the Zuckerberg SFGH facility, as well as the Laguna Honda Hospital in San Francisco.

The Patient Elopement Challenge

Roughly 20% of adults in the U.S. experience mental illness each year and about 4% experience a serious mental illness that interferes with life activities.”
— National Alliance on Mental Illness

Caring for behavioral health patients is challenging for nurse leaders and the unauthorized departure of a patient is a growing safety concern.

Patient elopement is a real problem that most hospitals have experienced, but it’s rarely discussed. Preventing elopement is a concern for all patients and particularly those who are at risk of harming themselves & others. Patients can elope in many ways without constant supervision or advanced monitoring systems.

Our Solution

NetXperts works closely with hospital staff to gain an understanding of how elopement occurs. We then work on a solution comprised of technology paired with consistent, proactive processes to prepare the staff to minimize incidents.

The San Francisco Department of Public Health worked with NetXperts to deploy modern patient elopement solution that instantly notifies staff in the event of patient elopement, a wandering patient and/or a missing patient.  This solution has aided and prevented patient elopement while preserving patient safety and dignity.

How Does it Work?

Our tracking and alerting systems offer:

  • Customized maps that illustrate patients in motion and historical trails
  • Single-button search on a PC, handheld device, or smartphone
  • 3D views of entire facilities showing summary of patients and alert information at both building and floor levels

Examples of how the system would be alerted using location tracking if the patient wanders into a restricted zone:

  • Attempts to board an elevator or access a stairwell
  • Attempts to exit a restricted door and/or any predefined boundary

The sensors notify the server, which identifies the patient and triggers the following events:

  • Nurse Station on-screen alerts are sent
  • Designated On-Call staff is automatically paged
  • Speakers automatically play a message reminding the patient to “Stop, Go Back, etc.”

Local security and hospital staff can be notified in several ways including:

  • Software alerts, paging, email, audible alerts, strobe lights
  • Contact local authorities and law enforcement
  • Provide exact location and severity of the incident
  • Integration with video surveillance, access control, and other building systems

Contact us today to learn how we can help improve your staff and patient safety!